●Free Shipping on Orders of $70 & Up●

FAQ

Do you ship internationally?

Absolutely ! The Yeon USA ships internationally to most countries.
However, please keep in mind shipping to some countries
may limit certain shipping options.

 

 

What are the shipping cost rates

Shipping costs differ for each country. Please refer to HERE to find shipping costs that apply to the country you would like your shipment delivered to.

 

 

What payment methods do you accept?

All of our transactions are processed through Paypal. Visa, Mastercard, or American Express are accepted.

 

 

Why won’t it recognize or accept my address?

The address entered may not be in the correct format. Please check to make sure you have entered the correct address. If you are still having trouble with entering your address even after confirming through a search engine for the correct format, please let us know via Q&A and we will be glad to assist you.

 

 

Why won’t this coupon work?

The coupon may be expired or may have certain guidelines applying to it that may be conflicting with the possible use of it. Please check the coupon information for its restrictions such as the minimum amount limit, duplication, certain non-use items, or the expiration date. Coupons are not applicable to some promotional products. If you have additional questions or concerns, please contact the Q&A.

 

 

The system is charging me for double the shipping costs charging me the shipping fee even though I qualify for free shipping.

We apologize for your inconvenience. System errors can occur in some cases. Please try again after clearing your cart.

 

 

What shipment method do you use?

Since we opened, all of our shipments are processed through the postal office. In conjunction with post offices all around the world, we strive to provide service everywhere.

 

 

I would like to use Fedex, DHL, or other method of shipment.

Sorry for your inconvenience. Currently, we process all of our shipments by the post office for US and DHL for international shipping, and we do not offer any other service methods at this point. We will do our very best to improve upon our service to provide you with better service.

 

 

Why can’t I add this product to my cart?

The product may not be added to your cart if it is out of stock. Please bear with us and wait until the product can be restocked.

 

 

I purchased a product with free shipping, but was charged for shipping.

Shipping costs are applied to all purchases, and in the case of free shipping products, the shipping costs are deducted from the overall costs. If you are not able to confirm the deducted shipping costs, please empty your cart and try again for please contact us.

 

 

Why can’t I change the currency option?

Our prices are fixed at USD and all transactions are handled in USD. However, the total amount of your order will most likely be automatically converted to your country’s currency on your payment statement after your purchase.